Strawberry Hill Seaside Inn

I wanted to write a review of Strawberry Hill Seaside Inn even though, due to unforeseen circumstances, I had to cancel the reservation I had made for days in August. I booked the reservation through an online agency and not directly through the Inn. According to that agency, there wouldn't be a cancelation fee if I canceled in a certain time period, which I did. When I received my credit card statement, I was surprised to see that I had been charged a fee. I called the Inn and spoke to the owner. He explained to me how the booking agency worked, and even though he didn't have to refund the fee, he said he would. (And he did.) Because he was so gracious and true to his word, I wanted to write a review acknowledging his excellent service. I am looking forward to visiting the Inn in 2024 and this time I will book directly through the Inn.

Beware! I scheduled a three night stay at the Strawberry Hill Seaside Inn in July. I had to cancel due to medical reasons. I sent an email to cancel on 21 days before my scheduled arrival. When I called to check on my refund I was told they had no information despite the fact that the website states they can be "contacted for any time by phone. mail, or email." I made several other calls and was told my refund was submitted. This was not true. I did not receive a refund and had to make several more unproductive calls and was given the runaround. I finally was able to reach the manager who claimed he never got an email and I was in violation of their policy of cancelling 14 days or more before arrival. I explained that I emailed 21 days prior, but he denied it. It is unfortunate that this inn was unreasonable and I had to lose $260.51. Their website is misleading and the manager was not very accommodating. I would have even accepted a voucher for a future visit as I had planned on returning at a later date, but of course I'l not do that now. They asked me for a copy of the email however I sent it from the link they provided and not my personal email account, therefore I have no way to access that.

I wanted to write a review of Strawberry Hill Seaside Inn even though, due to unforeseen circumstances, I had to cancel the reservation I had made for days in August. I booked the reservation through an online agency and not directly through the Inn. According to that agency, there wouldn't be a cancelation fee if I canceled in a certain time period, which I did. When I received my credit card statement, I was surprised to see that I had been charged a fee. I called the Inn and spoke to the owner. He explained to me how the booking agency worked, and even though he didn't have to refund the fee, he said he would. (And he did.) Because he was so gracious and true to his word, I wanted to write a review acknowledging his excellent service. I am looking forward to visiting the Inn in 2024 and this time I will book directly through the Inn.